Shipping Policy | TheFrameGram

Shipping Policy

Shipping Locations

We are pleased to offer shipping across India and internationally upon request. Shipping rates and estimated delivery times may vary based on your location. Please note that any additional customs duties, taxes, or fees are the responsibility of the buyer.

Order Processing Time

As each piece is crafted to order, our processing time is generally up to 2 business days before shipment. Processing times may vary depending on the complexity of the order and current demand.

Shipping Methods and Times

We collaborate with trusted carriers to ensure secure and timely delivery. Available shipping options include:

• Express Shipping (India): 3 to 5 business days
• Standard Shipping (India): 8 to 10 business days
• International Shipping: 15 to 20 business days

Order Tracking

Once your order is dispatched, a confirmation email will be sent with a tracking link, allowing you to monitor your order’s progress.

Shipping Delays

While we strive to deliver within the estimated timeframes, occasional delays may arise due to factors beyond our control. For significant delays, please feel free to reach out to our Customer Support team for assistance.

Incomplete or Incorrect Addresses

To ensure successful delivery, please provide complete and accurate address details at checkout. We are not liable for delays or non-delivery resulting from incorrect or incomplete addresses supplied by the buyer.

Lost or Damaged Packages

In the rare event that your package is lost or arrives damaged, please contact our Customer Support team promptly. We will work directly with our carriers to resolve the issue and ensure your satisfaction.

Contact Us

For any questions or assistance with your shipment, please reach out to us at support@theframegram.com.

We thank you for choosing TheFrameGram, and we look forward to delivering art that inspires.