Refund policy

Thank you for choosing TheFrameGram. We are dedicated to delivering art pieces that meet the highest standards of quality and craftsmanship. If you encounter any issues with your order, we are here to assist.

1. Eligibility for Returns

Returns and refunds are available exclusively for items that arrive damaged. If your product arrives in a damaged condition, please contact us within 2 days of receipt. We kindly request that you keep all original packaging and provide photographs of the damage to help us process your return promptly.

2. Return Process

To initiate a return, please reach out to our Customer Support team at support@theframegram.com. Our team will guide you through the steps required to return the item safely. Upon approval, we will provide you with any necessary shipping information.

3. Refunds

Once we receive and inspect the returned item, we will notify you of the refund status. If the return is approved, a refund will be processed to your original payment method within 5–7 business days.

Note: Shipping fees are non-refundable unless the return is due to a defect or damage upon arrival. In such cases, we will cover the return shipping cost.

4. Non-Returnable Items

Customized or personalized items are non-returnable unless they are received in a damaged condition. Please verify your customization details carefully before placing your order.

5. Contact Us

If you have any questions or require further assistance, please reach out to our Customer Support team:

Email: support@theframegram.com

We are here to ensure that your experience with TheFrameGram is exceptional, and we appreciate your understanding of our policy on returns and refunds.